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It is well connected with a metro station a short distance road along the canal. Being out of the city center makes it a peaceful location.
However being a business district, the area is deserted in the evenings and night. So I would recommend taking a taxi if you are arriving or leaving late at night.
Dear Mercure Guest, Thank you for being our guest during your recent trip to Hamburg and for sharing your positive experience with us a other travelers.
We appreciate your time and effort in describing the location of our Hotel, it is indeed beautiful and close to the city if you want to avoid the stress of the center.
Your recommendation about taking a taxi in the evening or night is a good advice, if you want to get faster and save your time. We hope to get the chance to welcome you again.
I wish you a nice summer and a great week. NIce hotel a bit out off the center 10 min , but friendly staff, when you need info they will give the correct information.
Great and clean rooms, Breakfast ok, cold warm, all you need is there Dear Mercure Guest, Wow! Thank you for the 5 Star Rating and for sharing here with us and with other travelers to read your wonderful experience with us!
We were all happy to read you had a nice stay and we really appreciate your kind words mentioning our hotel staff, believe me, it is very rewarding.
If your next destination is going to be Hamburg, you know your are more than welcome to stay again with us. I wish you a great summer and we hope to see you soon.
I am really sorry to hear your comfort was disturbed due to noise during our renovation project. We apologize for the the inconveniences caused during your stay with us.
We are certainly doing our best to keep the construction disturbance to the very minimum. We should not have any excuse for that, although we all work hard as a team to improve our guest experiences, transforming our guest rooms to make even more enjoyable the future stays.
We are so happy to read that you overall enjoyed the stay with us and hopefully you spent a great time in the city. I hope to get the chance to welcome you back as our guest in the near future and send my best regards from Hamburg.
Loving the new mini-bar perhaps you can send me one for home: Being an AccorClub member, I got a free room upgrade as well, which is always appreciated We hope to see you soon and have a great day!
Further to your comments, I very much regret that your stay with us did not meet your expectations.
Our aim is to make our guest's stay as pleasant as possible and therefore I am very sorry to learn that on this occasion we failed to meet your expectations and would like to apologize for the experiences made and the impression received.
Please feel free to contact us, If you would like to let us know how we could improve the Service at breakfast.
I wish you a nice day. Transport Car rentals Airport transfers. Mercure Hotel Hamburg City. See on a map 53 photos. See rates Best price guarantee How it works?
Renovated rooms in the style of the Hanseatic city Spacious rooms approx. Business and family hotel with ample parking and parking garage spaces.
New work meeting and event area with the latest lighting equipment for your creative events. Central location near hotspots e.
HafenCity, Landing Bridges, city center, theater and more! This hotel is Planet 21 Silver. This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Services and practical information Paying Online check-in. Private indoor parking Paying Public outdoor parking Paying.
Air conditioning Manual temperature control Air Conditioning. German English Spanish French. Hotel location See on a map. Our accomodations 6 photos.
See all our restaurants. See all our restaurants and bars. Your meetings and events. Our meeting rooms Number of meeting rooms: Certificate of excellence Our hotel has responded to the review Our hotel has responded to the review Dear Vladislav R.
Very comfortable; and friendly, helpful staff Our hotel has responded to the review Our hotel has responded to the review Dear Alan H.
Enjoy our selection of exclusive wines, a coffee that has been freshly prepared to barista standards or your favorite cocktail.
Eventually the check-in at the sauna could be made easier. It required checking at the reception twice and trying two different cards. The Premium internet connection with password speed is the same as the free one.
If you check in on the free internet connection is not possible to switch to premium until one day after. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Our room was never cleaned during our stay, in spite of us having put the relevant sign in our door. At one point we had to ask for clean towels. We have complained to the hotel, with no progress so far, and we are now complaining to head office.
I am a fan of the Accor hotels group and have stayed in Sofitels around the world but Im very disappointed with this hotel.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have double checked this situation and are really sorry for the inconvenience.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
The staff was very friendly in all sections of the hotel. Personally I find it a pity that there are no rooms in which the toilet is not in the bathroom.
The reception staff were very good - very helpful and polite. One man in particular was excellent and with exceptional English which I really appreciate.
Thank you to them all. So do not unterstand what is the use of the Online Check In. Payment for Car parking was confused. One Person say it's free and another Person say its dicounted, at the end I pay full.
With the online check-in we receive your personal data and also your credit card prior to your arrival, which makes the check-in and out faster.
The room is small but clean and confortable. Not enought trust towards clients. To be able to put your consumptions on room you have to block some amount on your card at check in.
The hotel's service was nice, the breakfast was good and it was nice and clean. Location was good and within easy distance of underground and trains.
Dear Ellen Kristin W. A pleasant hotel in an area that felt very safe. The rooms were clean and well equipped.
This was rectified the next day. The first room we were given was a small double with a two small pillows and single duvet on it. We went down to reception asked for the double room room we'd booked.
The next room overlooked a busy junction and had a lot of traffic noise - not a lot of sound insulation, I had to use ear plugs, and my husband didn't sleep well.
The shower was good. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The location was perfect as we were exhibiting at SMM Messe and this hotel is within walking distance.
The reception upon check in was friendly. The people at the front desk always provided help obtaining taxis and suggesting restaurants in the area.
The rooms were nice and clean. Bathroom was also clean but the shower is a little small especially for one of my colleagues who is a big man.
We really enjoyed the service at the bar every night. The freshly sliced ham and cheese dish went perfect with a late night drink of beer or wine. It was most enjoyable stay and we will return.
This hotel is located close to the Messe. The staff at check in and check out were friendly. The rooms were clean and comfortable.
The reception always helped getting taxis and suggesting restaurants in the area. There are many restaurants within walking distance.
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